Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@aventourqe.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@aventourqe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

To maintain product quality and customer satisfaction, the following items are not eligible for return or exchange:

Products that have been installed, used, damaged, or modified after delivery.
Customized or special-order items purchased specifically on customer request.
Products with missing original packaging, accessories, manuals, or warranty cards (if applicable).
Items damaged due to improper installation, misuse, accidents, or normal wear and tear.
Clearance, promotional, or final sale items (unless received damaged or defective).

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos so we can resolve the issue promptly.

If you have any questions regarding the eligibility of your item for a return or exchange, feel free to contact our support team before initiating a return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@aventourqe.com.