FAQs

Answers to the questions we are asked most often. If you can't find what you need, message us on WhatsApp at +92 318 5777000 or email info@aventorque.com.

Orders & payment

What payment methods do you accept?

You can pay by bank transfer or by any other method shown at checkout. All prices are in Pakistani Rupees (PKR).

How do I pay by bank transfer?

Choose Bank Transfer at checkout and place your order. Transfer the order total to the AvenTorque bank account shown on the order confirmation page, using your order number as the payment reference, then send us the transfer receipt on WhatsApp. We dispatch your order as soon as the payment is confirmed.

Is there a discount for paying by bank transfer?

Yes. In your cart, choose Bank Transfer — Save 15% to open checkout with a 15% discount and bank transfer as the payment method. No discount code is required. Check the discount in your order summary before placing your order, then send your transfer receipt through our official WhatsApp contact. Orders are processed after payment verification.

Can I cancel my order?

Yes, any time before it is dispatched. Contact us on WhatsApp or by email with your order number. If you have already paid, the full amount is refunded to your original payment method. See our Refund policy.

Shipping & delivery

Where do you deliver?

We deliver across Pakistan.

How long does delivery take?

Orders are processed within 1 business day after confirmation and usually arrive in 3–5 business days, depending on your location and the courier. See our Shipping policy.

How can I track my order?

Once your order is dispatched we send you a confirmation message with the shipment details and tracking information (where available).

Returns & refunds

What is your return policy?

You can request a return within 7 days of receiving your item. It must be unused, in its original packaging, with proof of purchase. Installed, used or modified products cannot be returned.

My item arrived damaged or wrong. What should I do?

When will I get my refund?

Once we receive and inspect your return, approved refunds are sent to your original payment method (card or bank account) within 10 business days.

Products

Will a product fit my car?

Check the compatibility details in the product description. If you are unsure, send us your car make, model and year on WhatsApp before ordering and we will confirm.